I have used online meeting and web conferencing tools. I have used Go To Meeting and WebEx for technical support and for online meetings with the Library of Texas committee. Our library uses the tools for staff meetings, conferences, and online support. Both tools are easy to use and work well for collaborative meetings and for technical support. I wish all technical support would use Go To Meeting or WebEx. Those tools make working with technical support so much easier.
I have not used Skype yet. I did attend a workshop on using Skype for author visits and can see the value of this tool for our library.
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